Local Company Awarded 25 Years ‘Certificate Of Excellence’
Last month saw Insulation Services being awarded a ‘Certificate of Excellence’ and being presented with a trophy marking over 25 years membership to the Plastics Window Federation (PWF). Director Stephen Cottingham from Insulations Services explains to Adele Trathan how proud they are to have received this award.
Established in 1977, Insulation Services is a family-run firm based in Crowborough that specialises in windows, doors and conservatories. The 2019 Platinum ‘Certificate of Excellence’ awarded to them is for achieving and maintaining an impeccable trading record with the Federation and demonstrating the highest standards in both installation and customer service.
Keith Whittle (from PWF) visited Insulation Services showrooms to present the award and certificate to the team; pictured with Keith is Stephen (far left) and Sharon Cottingham and Mark Venn (far right).
Stephen said: “We are very pleased! We take great pride in our work and the customer service we offer, and we make sure that our customers receive the best quality service every time they use us.”
Over 90% of business originates from recommendations and repeat customers – carrying out a range of home improvements from small scale repairs (e.g. locks and hinges) through replacement windows and doors, up to new build conservatories and orangeries (including all building works).
Insulation Services works with customers in and around Crowborough and across Sussex, Kent & Surrey. They are fully accredited FENSA registered installers and provide full guarantees on all installation works.
As well as being members of the Federation of Small Businesses, they have been vetted and monitored by
‘Checkatrade’ since 2012 with over 440 customer reviews posted scoring impressively on reliability, workmanship and courtesy. In association with ‘Checkatrade’, they are also approved by East Sussex Trading Standards.
All this makes for a local reputable business being recognised for long standing service to the residents and business community in and around Crowborough.